SANTA MONICA, CA — Consignors of The Posh Duck, a luxury resale boutique on Main Street, say they were caught off guard this month after the shop shut down without warning and sent mixed messages about whether it had filed for bankruptcy. Customers who had left behind designer handbags, clothing and jewelry say they were told to pick up their items within a few days or risk losing them.

The store operated at 2711 Main St. and sold authenticated pre-owned goods from brands including Chanel, Louis Vuitton, Gucci and Prada. It had been at the address since 2011, first as a location of The Closet Trading Company before rebranding as The Posh Duck in 2025. The abrupt closure prompted a flood of complaints online, with several consignors saying they could not get into their accounts or confirm what they were still owed.

Closure Notice And Pickup Deadline

In an Aug. 13 email to consignors, owner Lawrie said the shop was closing after 12 years on Main Street and that he had owned it for five of those years. He asked customers to come in between Aug. 13 and Aug. 16 to reclaim their property in person, saying staff would not have time to pull individual orders and that shoppers would need to search the racks using their account item lists.

Lawrie said anything not collected by 6 p.m. on Sunday, Aug. 16, would be donated to Love the City Thrift, a Los Angeles nonprofit he also manages, under a section of the consignor agreement covering unclaimed goods. He also said more information about outstanding account balances would follow, but some customers said they never received the notice and only learned about the deadline after checking online.

Conflicting Bankruptcy Messages

Attention around the closure intensified on Aug. 24, when multiple consignors said they received an email stating that The Posh Duck had filed for bankruptcy and telling them to contact an attorney. Hours later, they said, a second email arrived that took back the bankruptcy claim and told recipients not to contact that attorney.

The follow-up message said consignors would be contacted within 90 to 120 days with details about any remaining items and outstanding balances, and that they did not need to take action in the meantime. Several reviewers also said the deactivation of the shop’s Instagram account, phone number and consignor portal left them unable to verify sales, track belongings or check whether they were still owed money.

What Consignors Are Doing

Online complaints described a broader pattern of frustration that some customers say began before the closure. Reviewers posted that they had trouble confirming sales and getting paid for items that had already been sold, while others said they arrived to find the store empty or were unable to speak with Lawrie when they tried to ask about their merchandise.

Multiple consignors said they had filed complaints with the Santa Monica Office of the City Attorney’s Consumer Protection Unit and urged others to do the same. The unit has an online complaint form, and customers who still have property or unpaid balances are waiting for the next contact window promised in the Aug. 24 email.

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